Terms & Conditions for Sisters Beauty
Welcome to Sisters Beauty, accessible from https://sistersbeauty.com.bd/. By accessing and using our website, you agree to be bound by the following Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.
These Terms & Conditions apply to all users, including visitors, customers, and account holders. We reserve the right to update these terms at any time, and changes will be posted on this page. Your continued use of the site after changes constitutes acceptance of the revised terms.
1. Use of the Website
- Eligibility: You must be at least 18 years old or have parental consent to use our site and make purchases. By using the site, you represent that you meet this requirement.
- Account Registration: To place orders, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities occurring under your account.
- Prohibited Conduct: You agree not to:
- Use the site for any unlawful purpose.
- Attempt to gain unauthorized access to our systems or interfere with the site’s functionality.
- Post or transmit any harmful, defamatory, or infringing content.
2. Products and Pricing
- Product Descriptions: We strive to provide accurate descriptions, images, and pricing for all products. However, we reserve the right to correct errors or discrepancies without prior notice.
- Pricing and Availability: All prices are in Bangladeshi Taka (BDT) and include applicable taxes unless stated otherwise. Prices and stock availability are subject to change without notice.
- Product Variations: Colors and textures may vary slightly from images due to monitor settings or lighting.
3. Orders and Payment
- Order Acceptance: Placing an order constitutes an offer to purchase. We reserve the right to accept or decline orders at our discretion (e.g., due to stock issues or payment verification).
- Payment Methods: We accept payments via secure methods including credit/debit cards, mobile banking (e.g., bKash, Nagad), and bank transfers. All transactions are processed through trusted third-party gateways.
- Order Confirmation: You will receive an email confirmation upon order placement. This does not guarantee fulfillment; we will notify you if there are issues.
4. Shipping and Delivery
- Shipping Policy: We deliver within Bangladesh via reliable courier services (e.g., Sundarban Courier, SA Paribahan). Delivery times vary by location: 2-5 business days for Dhaka, 3-7 days for other areas.
- Shipping Costs: Calculated at checkout based on weight, location, and order value. Free shipping may apply on orders above a certain threshold (check current promotions).
- Risk of Loss: Title and risk of loss pass to you upon delivery to the shipping address provided.
5. Returns, Refunds, and Exchanges
- Return Eligibility: We accept returns within 7 days of delivery for unused, unopened products in original packaging. Beauty products (e.g., cosmetics) are non-returnable if opened due to hygiene reasons.
- Refund Process: Refunds are processed within 5-10 business days to the original payment method. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped).
- Exchanges: Exchanges for size/color issues are available within 7 days, subject to availability. Contact us at [your email] with order details.
- Damaged Items: Report issues within 48 hours of delivery with photos for a full refund or replacement.
6. Intellectual Property
All content on the website, including text, graphics, logos, and images, is the property of Sisters Beauty or our licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or create derivative works without our prior written consent.
7. Limitation of Liability
- Disclaimer: The site and products are provided “as is” without warranties of any kind. We do not guarantee that the site will be error-free or uninterrupted.
- Liability Cap: In no event shall Sisters Beauty be liable for indirect, incidental, or consequential damages, including loss of data or profits, exceeding the amount paid by you for the product in question.
- Force Majeure: We are not liable for delays or failures due to events beyond our control, such as natural disasters or strikes.
8. Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of Bangladesh. Any disputes arising from your use of the site shall be resolved exclusively in the courts of Dhaka, Bangladesh.
9. Contact Us
If you have questions about these Terms & Conditions, please contact us at support@sistersbeauty.com.bd