Shipping & Delivery Policy for Sisters Beauty
At Sisters Beauty, we strive to get your beauty essentials to you quickly and reliably. This Shipping & Delivery Policy explains how we handle orders placed on https://sistersbeauty.com.bd/, including processing times, shipping methods, costs, and what to expect upon delivery.
We currently ship only within Bangladesh. For international inquiries, please contact us at support@sistersbeauty.com.bd
1. Order Processing Time
- Once your payment is confirmed, orders are typically processed within 1-2 business days (Monday-Friday, excluding public holidays).
- You’ll receive a confirmation email with your order details and an estimated delivery date upon processing.
- During peak periods (e.g., sales, holidays), processing may take up to 3 business days.
2. Shipping Methods and Delivery Times
We partner with trusted courier services to ensure safe and timely delivery. Estimated delivery times are as follows (subject to courier performance and location):
| Location | Courier Options | Estimated Delivery Time |
|---|---|---|
| Dhaka Metro | Sundarban Courier, SA Paribahan | 1-3 business days |
| Other Divisions (e.g., Chittagong, Sylhet) | Sundarban Courier, Pathao | 3-5 business days |
| Rural/Remote Areas | Sundarban Courier | 5-7 business days |
- Business Days: Deliveries do not occur on weekends or public holidays.
- Tracking: Once shipped, you’ll receive a tracking number via email/SMS to monitor your order in real-time.
3. Shipping Costs
Shipping fees are calculated at checkout based on order weight, dimensions, and destination. Rates are as follows (approximate, in BDT):
| Order Value | Dhaka Metro | Other Areas |
|---|---|---|
| Up to 500 BDT | 60-80 | 100-150 |
| 501-1,000 BDT | 50-70 | 90-130 |
| Over 1,000 BDT | Free | 70-100 |
- Free Shipping: Automatically applied on orders over 1,000 BDT (excluding taxes).
- Heavy/Fragile Items: Additional fees may apply for oversized or delicate products (e.g., large beauty kits).
- Taxes & Duties: All prices include VAT; no additional customs duties for domestic shipments.
4. Delivery Instructions
- Address Accuracy: Double-check your shipping address at checkout. We are not responsible for delays or lost packages due to incorrect information.
- Recipient Availability: Couriers attempt delivery up to 3 times. If you’re unavailable, they may leave a notice for pickup from a nearby branch.
- Signature on Delivery: High-value orders may require ID verification or signature.
- Cash on Delivery (COD): Available for select orders; a small COD fee (50-100 BDT) applies.
5. Issues with Delivery
- Delayed Shipments: If your order is delayed beyond the estimated time, contact us within 7 days at support@sistersbeauty.com.bd with your tracking number. We’ll investigate with the courier and provide updates or alternatives (e.g., refund for shipping fees).
- Lost Packages: File a claim with the courier via tracking. We’ll assist and compensate up to the order value if proven lost due to our error.
- Damaged in Transit: Inspect your package upon arrival. Report issues within 48 hours with photos to support@sistersbeauty.com.bd for a replacement or refund (per our Returns & Exchanges Policy).
6. Sustainability Note
We’re committed to eco-friendly practices: We use recyclable packaging and partner with couriers that optimize routes to reduce carbon emissions.
If you have questions about your shipment or need to modify an order before processing, reach out to us at support@sistersbeauty.com.bd We’re here to make your shopping experience seamless!