Returns & Exchanges Policy for Sisters Beauty

At Sisters Beauty, we want you to love your purchases. If something isn’t quite right, we make it easy to return or exchange eligible items. This policy outlines our guidelines for returns and exchanges to ensure a smooth process for you.

Please note: This policy applies only to products purchased directly from https://sistersbeauty.com.bd/. All returns and exchanges are subject to inspection upon receipt.

1. Eligibility for Returns & Exchanges

• Time Frame: You have 7 days from the date of delivery to initiate a return or exchange request.
• Condition of Items: Items must be unused, unopened, and in their original packaging with all tags, labels, and accessories intact. For hygiene reasons, opened beauty products (e.g., cosmetics, skincare, perfumes) are non-returnable unless defective.
• Eligible Products: Most items qualify, except for final sale products (marked as such on the product page) or personalized/custom items.
• Non-Eligible Items: Undergarments, swimwear, and any items damaged due to misuse or wear-and-tear.

2. Return Process

1. Contact Us: Email us at [your email address] or use the contact form on our site with your order number, item details, and reason for return (include photos if possible).
2. Return Authorization: We’ll review your request and send a Return Merchandise Authorization (RMA) number within 24-48 hours.
3. Ship Back: Pack the items securely in the original packaging and ship to our return address (provided in the RMA email). Use a trackable shipping method—we recommend [courier service, e.g., Sundarban Courier].
4. Inspection: Once received, we’ll inspect the items within 3-5 business days.

3. Exchanges Process

• Exchanges follow the same eligibility and time frame as returns.
• If the item you want is in stock, we’ll send it out with your return shipment (no additional shipping cost).
• If not available, we’ll process a refund instead.
• For size/color exchanges, provide details in your initial request.

4. Refunds

• Refund Amount: Full refund for the item price (excluding original shipping fees) if returned in eligible condition. Shipping fees are non-refundable unless the return is due to our error (e.g., wrong item shipped, defective product).
• Processing Time: Refunds are issued within 5-10 business days of receiving and approving the return, to your original payment method (e.g., bKash, credit card).
• Partial Refunds: If an item is returned used or damaged, we may issue a partial refund at our discretion.

5. Defective or Damaged Items

• Report issues within 48 hours of delivery by emailing us with photos and order details.
• We’ll provide a full refund or replacement at no extra cost, including return shipping if needed.
• For transit damage, contact the courier immediately for an investigation.

6. Shipping Costs for Returns

• Customer Responsibility: You cover return shipping costs, unless the return is due to our mistake.
• Free Returns: Occasionally offered during promotions—check your order confirmation or promotions page.

7. International Orders

• Currently, we ship only within Bangladesh. This policy applies to all domestic deliveries.

We aim to process all requests promptly to get you sorted quickly. If you have any questions, reach out to us at support@sistersbeauty.com.bd or [your phone number].